Technical Services Manager

At The Compleat Food Group we’re on a mission to create tasting food that’s better for people and the planet, we call it ‘Food to Feel Good’. We pride ourselves on being a business that gives equal emphasis to HOW we operate as well as the financial results we achieve. 

Our 3,500 (and growing) fantastic people are what make this possible. They are passionate about creating delicious products for UK consumers, leading retailers and our exciting, market leading brands, which include Wall’s Pastry, Squeaky Bean and Unearthed. 

We have an amazing opportunity for a Technical Services Manager to join our site in Crewe:

Technical Services Manager

The main purposes of this role are:

• To provide professional, effective and efficient administrative support to the technical and QA function.
• Develop an effective and harmonious relationship with customers, suppliers and colleagues.
• To carry out key tasks in line with business requirements to ensure quality systems are complied with.

Key duties:

• To maintain & enhance relationships with colleagues across all departments.
• To ensure that complaints from customers and local authorities are recorded, logged, investigated and responses sent within required timescales
• To manage the site quality management system
• Chair cross functional meetings & manage actions
• To complete gap analysis of customer & industry code of practice.  Including product safety, provenance and integrity requirements
• To manage the internal audit schedule & subsequent non-conformances
• To provide support to ensure generation of technical/quality data for submission to all customer and site KPIs within required timescales
• To manage and adapt relevant spreadsheets
• To support the production teams and other departments in resolving quality issues, primarily at goods intake with raw materials
• To ensure completed raw material and packaging specifications are always available
• Support delivery artwork checks to ensure packaging delivered is correct
• Managing document control database.  Issuing updated/ new documents to the appropriate departments.
• Promote a Health & Safety culture to ensure all Health & Safety requirements are met
• To be part of the HACCP & TACCP programme
• Chair cross functional meetings & manage actions
• New product development – support & ensure that all technical areas of NPD are managed and maintained. Including food safety rationale of recipes e.g. allergens and shelf life
• KPI Site & Customer reports
• Management of technical services e.g. labs & results
• Customer Visits
• In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

Qualifications and Experience required:

• Degree in Food Science or equivalent preferred
• Experience of working in a food manufacturing environment
• Experience within the category or in Technical Compliance/Services Management preferred
• Multi retailer exposure
• Computer skills and the ability to generate trend graphs – Competent in Excel and Word

To be successful in this role you will have the following key skills and qualities:

• Drive to get the job done on time
• Drive to perform tasks in right first time basis
• Excellent teamworking
• Strong people management skills
• Excellent communication skills both verbal and written including influencing skills
• Excellent analytical skills
• Experience in process review and process improvement
• Strong organisational and planning skills
• Able to work independently and without close direction
• Understanding of food science and basic understanding of UK and European regulation and legislation
• Energetic, and enthusiastic
• Self-motivated
• Flexible attitude