Technical Services Manager

£45,000 - £47,000 per annum

Join Our Technical Team at The Compleat Food Group!


We have a fantastic opportunity for a Technical Services Manager to join our brilliant Technical Team!

Based at our site in Nottingham, you will form part of an integral team who not only support each other but also develop an effective and harmonious relationship with customers, suppliers and colleagues.


At The Compleat Food Group we never just make food. We make food to feel good, taste good and do good for everyone.

Our aim is to delight our customers and consumers every day, creating the best possible foods for shoppers needs and budgets


Our ability to drive category growth for our customers is through our focus on understanding our consumers and our relentless pursuit of innovation – we have the courage to think differently and challenge the status quo


We work at the correct pace to make clear decisions and deliver on our commitments on time every time.

Quality is at the heart of everything we do, always. We take in pride in everything we produce.


We value everybody who works in our organisation. Everyone is treated with respect and encouraged to thrive and develop. Together we will become number one for culture.


Location: Nottingham

Hours: Monday – Thursday: 8:30am – 5pm & Friday: 8:30am – 4pm

Salary: £45,000 – £47,000 per annum


Why Technical Team at The Compleat Food Group?

To provide professional, effective and efficient administrative support to the technical and QA function.

To carry out key tasks in line with business requirements to ensure quality systems are compiled with.  In addition to these functions, employees are required to carry out such duties as may be reasonably required.


Your Duties Will Include:

  • To maintain & enhance relationships with all colleagues across all departments.
  • To ensure that complaints from customers and local authorities are recorded, logged, investigated and responses sent within required timescales
  • To ensure that complaints from customers and local authorities are recorded, logged, investigated and responses sent within required timescales
  • To manage the site risk assessment part of the QMS 
  • Chair cross functional meetings & manage actions
  • To complete gap analysis of customer & industry COP’s
  • To manage the internal audit schedule & subsequent NC’s
  • To provide support to ensure generation of technical/ quality data (tabular and graphical) for submission to all customer and site KPI’s within required timescales
  • To manage and adapt relevant spreadsheets
  • To support the production teams and other departmental functions in resolving quality issues, primarily at goods intake on raw materials
  • To ensure completed raw material and packaging specifications are available for site use at all times
  • Complete delivery artwork checks to ensure packaging delivered is correct 
  • Managing document control database.  Issuing updated/ new documents to the appropriate departments.  
  • Promote a Health & Safety culture to ensure all Health & Safety requirements are met
  • New product development – support and ensure that all technical areas of NPD are managed and maintained.  Including food safety rationale of recipes e.g. allergens and shelf life
  • Management of Technical services including labs and results


Output Measures/KPI’s:

  • Communication & Teamwork skills developed. Detailed communication records available for site use at all times
  • Maintain up to date complaint logs. Prepare complaint investigation forms including photos for factory. Good visibility on the shop floor. Correct format and accurate info
  • Cross functional buy in. Customer quality complaints
  • Accurate determination of risk assessments 
  • Audit results. Internal audit NC’s
  • Schedule compliance. Non-conformance close out
  • Ensure data is trended to enable population of varying formats of reports. Ensure accuracy. In correct presentable format
  • Full implementation and update of associated spreadsheets. Within correct timescales
  • Liaise with supplier – sending supplier non conformances. Timely closure to all SNC’s sent.  Accurate data inputted input the site non conformance database. Accurate recording of concessions, NC, FB’s. Reduction in complaints
  • Liaise with supplier to obtain packaging and raw material specifications when required. Ensure all specs are in correct format and in correct location. Availability of supplier specs
  • Accuracy of checks against approved artwork PDF’s. Recording of approvals within appropriate timescales and format
  • Documents issued correctly. Documents issued on time. Historic and archived documents retrievable at request. Success of new launches
  • Communication skills. Planning and Organisational Skills. Meeting deadlines. Demonstrate innovation. Drive to get the job done on time. Drive to perform tasks in right first time basis
  • Promote safe working across site and advise manager immediately on unsafe working practices. Work safely during packaging trials
  • Successful product launches, right first time
  • Review the RA on an annual basis against customer codes of practice and review the results and manage OOS corrective actions with the support of the QA Manager


Benefits to Include:

  • 2 Employee Volunteering Days per year
  • Online and High-street retailer discount scheme and well-being portal
  • Employee well-being and community support groups
  • Charity Initiatives and Team events
  • 24/7 Access to Grocery Aid


The Compleat Food Group are proud to have built an inclusive and respectful culture where our colleagues feel safe, supported and valued. A place where they can bring their whole selves to work to achieve exceptional results and thrive.

We continue to attract diverse talent into our teams, because we know greater diversity leads to exceptional results and provides a better working life. That’s why we’re committed to ensuring Fairness, Equity, Inclusivity, and Respect in all that we do. 


Recruitment Agencies We have an active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies.