IT 3rd Line Engineer

At The Compleat Food Group we’re on a mission to create tasting food that’s better for people and the planet, we call it ‘Food to Feel Good’. We pride ourselves on being a business that gives equal emphasis to HOW we operate as well as the financial results we achieve. 

Our 3,500 (and growing) fantastic people are what make this possible. They are passionate about creating delicious products for UK consumers, leading retailers and our exciting, market leading brands, which include Wall’s Pastry, Squeaky Bean and Unearthed. 

We are looking for an IT 3rd Line Engineer to join our tasty business. The right candidate will not only have a passion for everything IT, but also have a love for food too! 

 IT 3nd Line Engineer 

The main purpose of the role is to proactively monitor and support the Compleat Food Group IT infrastructure and ensure the highest performance against agreed SLA (Service Level Agreement) is attained. You will also act as an escalation point for the 1st and 2nd line teams. 

Key Technical Skills / Experience:

• Experience working in a fast paced manufacturing environment is essential.
• In-depth understanding and experience supporting Microsoft Windows Server platforms, Microsoft365 and network infrastructures.
• Detailed working knowledge of Microsoft HyperV virtualisation, SQL Server, VPNs, WANs and cloud-based technologies including Microsoft Azure.
• Broad experience of acting as a Point of Contact for all service related questions.
• Demonstrate opening questioning, faulting finding, critical thinking and problem solving skills.
• Experience of working as part of a geographically diverse IT function.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Experience of engaging with multiple stakeholders and prioritise activity accordingly.
• Demonstrable experience of ownership of key customer issues / problems and the ability to follow up the status of escalations.
• Communicate progress in a timely manner.

Key Behavioural competencies:

Drives for Results

Sets high expectations and goals for self. Initiates action and persists to completion. Is tenacious and focussed on execution of actions to meet business goals. Follows through on own commitments. Makes effective and sound decisions with speed.

Passion for Learning

Conveys a hunger to learn and for new information, knowledge and experiences. Learns from past experiences / mistakes. Accurately reflects on own behaviour and actions and continuously develops self. Rapidly learns new skills, grasps new concepts and acquires new ways of seeing things. Develops knowledge and technical expertise.

Customer Orientation

Demonstrates a full understanding of customer needs and expectations to enable the effective delivery of appropriate quality services which meet customer expectations.

Communicates with High Impact

Conveys information in a clear, succinct and compelling manner that captures and holds attention of end customers, and enhances reputation and credibility.

Company/Industry Knowledge:

• Background of operating in an IT dependent, fast paced, time critical, 24/7 manufacturing business.

Qualifications:

• A Level qualifications or equivalent are essential.