Customer Supply Chain Manager

Customer Supply Chain Manager 

Who We Are:

At The Compleat Food Group we’re not just serving up great food, we’re creating an environment where our people can thrive. As one of the leading chilled prepared food manufacturers in the UK food industry, we believe that our employees are the secret ingredient to our success. We’re passionate about fostering a culture where quality, innovation, collaboration, and personal growth are at the forefront.

Location: Redhill, RH1 3AS

Hours: Monday – Thursday, 8:30 – 17:00, Friday, 8:30 – 16:00

Salary: £55,000 – £65,000 DOE

Purpose:

To manage customer supply chain activity, taking the lead on end-to-end planning and supply processes. To drive product availability, customer service levels and right first-time delivery on events and activities. 

Key Duties:

• To champion service level, execution and customer delight
• Act as a pivotal link between customers, commercial, demand, and supply planning
• Manage hot spot activity around seasonal events
• Lead customer supply chain engagement including KPI reviews, collaboration and driving continuous improvements in supply chain deliverables
• Co-ordinate and manage customer action plans with supply planning and sites
• Build strong, lasting and mutually beneficial relationships with customer supply chain teams
• Supply chain lead in customer focused cross functional team meetings
• Manage demand planners to ensure an accurate forecast is maintained
• Development of the demand planning team and sharing learnings

Knowledge, Experience and Skills:

• Strong demand planning experience
• Background in manufacturing, food, retail or Fast-Moving Consumer Goods (FMCG)
• Relevant Supply Chain qualification/degree 
• Strong communicator (both verbal and written).
• Knowledge of forecasting systems, previous exposure to FuturMaster is desirable.
• Advanced Microsoft Excel skills.
• Good organisational skills with the ability to meet tight deadlines.
• Strong attention to detail.
• Ability to deliver excellent service and manager both internal and external relationships 

Benefits to include:

• Dynamic Environment: You will be working in a fast-paced, future-thinking agile company where your contributions make a real difference.
• Culture: Be part of a fantastic team that values diversity, innovation, collaboration and excellence.
• 33 days annual leave 
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies: 

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team. 

If you would be interested in working with us please send a message to recruitment@compleatfood.com  and should we have any roles we need additional support with we will reach out to you.