Technical Officer

Technical Officer

We've got a fantastic opportunity to join our brilliant Technical Team as a Technical Officer based at Ebbw Vale, Wales.

Who We Are:

At The Compleat Food Group, we're on a mission to create delectable food that not only brings joy to your taste buds but also extends love to our planet. We fondly refer to it as 'Food to Feel Good' because we believe in savouring every bite whilst making a positive impact.

Our team of over 5,000 remarkable individuals forms the core of all that we undertake. Their genuine passion drives the creation of delectable products for UK consumers, prominent retailers, and our thrilling market-leading brands such as Wall's Pastry, Squeaky Bean, and Unearthed.

Our South Wales operation located in Ebbw Vale, Wales, specialises in chilled dips, hummus, sandwich fillings, toppings and marinades 

Hours: Monday – Friday, 8:30 – 17:00

Salary:  £29,000 per annum. 

Your Duties Will Include:

• To assist in the coordination of complaint and out of specification results (microbiological and chemical).  Logging, investigation, reporting and responses within required time scales.  Trending to drive both continuous improvement and action.
• To provide support to ensure generation of technical/ quality data (tabular and graphical) for submission to all customer, site and group KPI’s within required timescales
• To ensure online reviews for all customers are logged and trended
• Recipe, process specification, quality attribute sheet finalisation in collaboration with NPD Department prior to issue to production colleagues.
• Managing QMS system including document control database, review of procedures, and completion of risk assessments.
• Issuing updated / new documents to appropriate departments and ensuring old documents are no longer in use via monitoring.
• Support and assist with unannounced BRCGS preparation and other customer specific audits
• To complete internal audits and manage subsequent non-conformances following pre-determined schedule
• To assist in the management and approval of service providers (laundry services etc.)
• Scheduled traceability exercises and mass balance exercises, including CCP and process audits on raw materials / packaging items on a scheduled basis or when otherwise required
• Assist in completion of Food Safety documentation / passports for retail customers
• To maintain and enhance relationships with all personnel across all departments.
• Facilitation of daily taste panel and quality assessments in collaboration with other departments on site

Knowledge, Skills and Experience: 

• Previous experience with QMS system e.g. writing technical procedures / document control.
• Previous food industry experience
• Ability to work methodically and find appropriate solutions where challenges occur.
• Be highly organised with good prioritisation skills
• Ability to work to short deadlines
• Attention to detail
• High level of computer literacy including Microsoft Word and Excel
• Food Safety Level 3 – preferred
• HACCP Level 3 – preferred
• Internal audit training (desirable)

Benefits to Include:

• 33 days annual leave (inclusive of bank holidays)
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme and well-being portal
• Employee well-being and community support groups
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid

The Compleat Food Group are proud to have built an inclusive and respectful culture where our colleagues feel safe, supported and valued. A place where they can bring their whole selves to work to achieve exceptional results and thrive.

We continue to attract diverse talent into our teams, because we know greater diversity leads to exceptional results and provides a better working life. That’s why we’re committed to ensuring Fairness, Equity, Inclusivity, and Respect in all that we do. 

Recruitment Agencies: We have an active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies.