IT 2nd Line Engineer – South West

At The Compleat Food Group we’re on a mission to create tasting food that’s better for people and the planet, we call it ‘Food to Feel Good’. We pride ourselves on being a business that gives equal emphasis to HOW we operate as well as the financial results we achieve. 

Our 3,500 (and growing) fantastic people are what make this possible. They are passionate about creating delicious products for UK consumers, leading retailers and our exciting, market leading brands, which include Wall’s Pastry, Squeaky Bean and Unearthed. 

IT 2nd Line Engineer South West

The main purpose of this role is to provide 2nd line IT support to all sites within the Compleat Food Group, with preference and priority being given to your 'home site(s)'.

Home Site is Poole with secondary responsibility for Dorset Foods Shaftesbury.

Key Technical Skills / Experience:

• Experience working in a fast paced manufacturing environment is essential.
• In-depth understanding and experience supporting desktops, laptops and printers enabling the provision of a customer focused IT support service.
• Detailed working knowledge of Microsoft Office365, Microsoft Client/Server networking, VPNs, WANs and end user software support is essential.
• Broad experience of acting as a Point of Contact for all service related questions.
• Demonstrate opening questioning, faulting finding, critical thinking and problem solving skills.
• Experience of working as part of a geographically diverse IT function.
• Able to prioritise and manage multiple workstreams including incident resolution and project work.
• Excellent verbal and written communication skills.
• Experience of engaging with multiple stakeholders and prioritise activity accordingly.
• Demonstrable experience of ownership of key customer issues / problems and the ability to follow up the status of escalations.

• Communicate progress in a timely manner.

Key Behavioural competencies:

Drives for Results

Sets high expectations and goals for self. Initiates action and persists to completion. Is tenacious and focussed on execution of actions to meet business goals. Follows through on own commitments. Makes effective and sound decisions with speed.

Passion for Learning

Conveys a hunger to learn and for new information, knowledge and experiences. Learns from past experiences / mistakes. Accurately reflects on own behaviour and actions and continuously develops self. Rapidly learns new skills, grasps new concepts and acquires new ways of seeing things. Develops knowledge and technical expertise.

Customer Orientation

Demonstrates a full understanding of customer needs and expectations to enable the effective delivery of appropriate quality services which meet customer expectations.

Communicates with High Impact

Conveys information in a clear, succinct and compelling manner that captures and holds attention of end customers, and enhances reputation and credibility.

Company/Industry Knowledge:

• Background of operating in an IT dependent, fast paced, time critical, 24/7 manufacturing business.

Qualifications:

• A Level qualifications or equivalent are essential.