Head of Technical Accounts: Quality and Compliance

Join The Compleat Food Group as Head of Technical Accounts: Quality and Compliance

Are you ready for a new opportunity in the world of Technical chilled food manufacturing? Are you passionate about delivering technical innovation, driving continuous improvement and ensuring quality and compliance? If so, The Compleat Food Group is looking for an experienced individual to join our team as the Head of Technical Accounts: Quality and Compliance.

The Compleat Food Group are a fast growing UK leading chilled food manufacturer. We don't just make food; we make food that feels good, tastes good, and does good for everyone. Our commitment to Fairness, Equity, Inclusivity, and Respect (FEIR) extends to our colleagues and customers alike. We foster a diverse and inclusive culture where everyone can thrive, bring their whole selves to work, and achieve exceptional results.

As the Head of Technical Accounts: Quality and Compliance, you will be responsible for key Technical Account management for assigned high-profile retailer/s and B2B. You will drive continuous improvement across a variety of chilled food products at our In-House manufacturing sites, ensuring compliance with TCFG manufacturing standards, agreed KPIs, customer requirements, and legislation. High level collaboration with external and internal partners to deliver technical innovation and improvements will be a key part of your role.

Key Duties and Responsibilities

• Day-to-day technical management, accountability and performance of the nominated retailer account/s.
• Delivering technical innovation across a variety of chilled food categorys and products
• Supporting our In-House sites to deliver the TCFG and customer/s technical and business strategy.
• Formulating and delivering strategic technical plans.
• Collaborating cross-functionally to deliver new products and provide technical and innovative solutions to business and product challenges.
• Managing customer performance data and enabling continuous improvement.
• Developing customer compliance and quality plans.
• Orchestrating customer visits/audits/launches.
• Supporting product process and design from a technical perspective.
• Handling any additional reasonable technical requests.
• Achieve KPI’s

Requirements

• Strong technical acumen from a chilled food background
• Previous site technical management experience 
• Strong organisational skills, manage time, work independently and find appropriate solutions
• Exceptionally well-developed interpersonal skills, able to listen to requirements and influence decisions
• Sound knowledge of food science and UK/European regulation
• Commercial awareness
• Proficiency in MS Office applications and specifications systems
• Ability to develop excellent relationships based on integrity and trust
• Thrives in a fast-paced challenging environment

Experience

• Proven track record of technical/quality management
• Effective communication and negotiation skills
• Experience in complex raw material supply chains
• Ability to forward think and problem solve
• Experience working collaboratively and cross-functionally
• UK retailer experience

Why Choose The Compleat Food Group?

• Work from Home with frequent weekly travel to sites and customers 
• Car Allowance & Company Benefits
• 2 Employee Volunteering Days per year
• Online and High-street retailer discount scheme, recognition & reward and well-being portal
• Employee well-being and community support groups
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid

Join Us Today If you're ready to make a significant impact, drive innovation, and be a part of an inclusive and thriving culture, we want to hear from you. 

Apply now to join our prestigious In-House Technical team as a Head of Technical Accounts: Quality and Compliance, and help us continue to delight our high profile retail customers and consumers every day. Together, we will become number one for culture.

The Compleat Food Group are proud to have built an inclusive and respectful culture where our colleagues feel safe, supported and valued. A place where they can bring their whole selves to work to achieve exceptional results and thrive.

We continue to attract diverse talent into our teams, because we know greater diversity leads to exceptional results and provides a better working life. That’s why we’re committed to ensuring Fairness, Equity, Inclusivity, and Respect in all that we do. 

Recruitment Agencies We have an active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies.